At Insider Plug, customer satisfaction is extremely important to us. We work hard to provide high-quality digital products and a smooth, reliable experience.
Please read this Refund Policy carefully before completing your purchase to understand your rights and our responsibilities.
All products sold by Insider Plug are digital downloads delivered instantly via:
Download link
Because digital items cannot be returned or “un-accessed,” all sales are final once delivery has been completed.
By completing your purchase, you agree and acknowledge that you are purchasing a non-refundable digital item.
Refunds are only considered in the following limited situations:
A refund may be issued if:
You did not receive your digital file
Our system confirms that the file was not delivered
A verified technical error prevented access
If delivery was successful, refunds cannot be issued.
If the supplier linked inside your digital file is permanently unavailable, we may offer a replacement or refund.
This includes situations where:
The supplier has removed the product permanently
The supplier no longer sells the item
The original listing has been deleted
The product is confirmed to be discontinued or unavailable
We must verify this directly with the supplier before a refund can be considered.
Refunds will NOT be issued for:
Changing your mind
Buyer’s remorse
Claims of dissatisfaction after accessing the file
Failure to read product descriptions before purchase
Expecting physical products instead of digital files
All product descriptions clearly state that you are purchasing a digital supplier access file, not a physical item.
If you experience a technical issue or cannot access your digital file, please contact our support team at:
Include the following:
Your order number
The email used at checkout
A brief explanation of the issue
A screenshot (if applicable)
Our team typically responds within 24 hours and will do everything possible to resolve the problem quickly.
By purchasing from Insider Plug, you acknowledge and agree that:
You are buying digital products
Digital items are non-refundable once delivered or accessed
We strongly encourage customers to read product descriptions thoroughly before completing checkout.